Work for us

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Work for us 2018-04-11T15:01:09+00:00

It’s our staff that makes us one of the leading CSUs in the country. We are committed to retaining the best people in order to provide an excellent service to our customers. We invest in our staff by offering  excellent pay, benefits, training and career progression .

We currently have a very talented, enthusiastic and driven workforce who deliver innovative, efficient and effective commissioning support. We are a dedicated and innovative organisation, always looking for new talent to join us.

If you’re passionate about making a difference and want to work for an organisation where your experience and contributions are valued, join us at NEL.

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Problem Management Engineer

NHS AfC: Band 6

Main area
Problem Management
NHS AfC: Band 6
Secondment: 6 Month
Full time: 37.5 hours per week
Job ref
Employer type
SD Locations
Service Desk Locations
£31,365 to £37,890
Today at 23:59

NEL is an ambitious and innovative organisation that provides expert support and advice to NHS and other organisations to assist the delivery of improved health services. We deliver an extensive range of services including contracting, analytics, clinical services and ICT to name a few.

Our clients are based across London, Essex, Kent, Surrey, East Anglia and other parts of England.

We aim to be a trusted advisor and indispensable partner for our customers. We want to be an organisation that is thought of positively by people who work for us and with us and has a clear set of ethics and values that underpin everything we do.

To find out more about us please visit www.nelcsu.nhs.uk


We are pleased to offer an exciting secondment opportunities for 2 x Problem Management Engineers within the Customer Resolution Centre.

This is a specialist ICT customer service management position with responsibility for delivering IT support services via a multi-channel operation, including telephone, email, web and face to face.

As the ICT Problem Management Engineer you will work as part of a dynamic ICT team in delivering an effective IT service supporting managers, staff, and customers across the estate ensuring services meet operational needs. 
The Problem Management Engineer will be responsible for supporting the day-to-day Problem Management process, by facilitating root cause analysis investigations and managing the implementation of corrective and preventative measures of Problems calls to agreed standards.

NEL aims to be the market leader in the local provision of high quality and responsive services to our customers enabling clinically led service improvement and increasing the value of their investment decisions. Through the provision of professional and customer focused commissioning support we will deliver value to customers through knowledge, expertise and innovation.  The range of contracts services by NEL will cover all areas of commissioning support tailored to meet individual client requirements. 

For further details on this job, please refer to the JD attached. Please note that you must pay careful attention to the essentials and desirables of the job specification role when preparing your supporting statement.


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Further details / informal visits contact

Darren Christmas


07789 987181