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Work for us

/Work for us
Work for us 2018-04-11T15:01:09+00:00

It’s our staff that makes us one of the leading CSUs in the country. We are committed to retaining the best people in order to provide an excellent service to our customers. We invest in our staff by offering  excellent pay, benefits, training and career progression .

We currently have a very talented, enthusiastic and driven workforce who deliver innovative, efficient and effective commissioning support. We are a dedicated and innovative organisation, always looking for new talent to join us.

If you’re passionate about making a difference and want to work for an organisation where your experience and contributions are valued, join us at NEL.

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Support Engineer

Band 5

Main area
ICT
Grade
Band 5
Contract
Fixed Term for 1 Year
Hours
37.5 hours per week
Job ref
884-ICT-684-A
Employer
NEL
Employer type
NHS
Site
Francis Crick House, 6 Summerhouse Rd, Northampton NN3 6BF
Town
Northampton
Salary
£23,023 - £29,608 pa
Closing
18/02/2019 23:59

NEL is an ambitious and innovative organisation that provides expert support and advice to NHS and other organisations to assist the delivery of improved health services. We deliver an extensive range of services including contracting, analytics, clinical services and ICT to name a few.

Our clients are based across London, Essex, Kent, Surrey, East Anglia and other parts of England.

We aim to be a trusted advisor and indispensable partner for our customers. We want to be an organisation that is thought of positively by people who work for us and with us and has a clear set of ethics and values that underpin everything we do.

To find out more about us please visit www.nelcsu.nhs.uk


 

We are currently recruiting for the position of Support Engineer to join the ICT Directorate. A Support Engineer is a mobile engineer responsible for direct  support of end users. Calls will be generated via the Service Desk, and where remote support is not viable, an engineer visit will be scheduled. Duties will include Incident break / fix support, Service Requests, such as hardware and software installations and end user set-up and configuration. Build development and project work, such as customer moves, migrations, audits and refresh programmes.

The post-holder will deliver Field Service support for NEL CSU customers and within the CSU. As a member of the Field Service team, the role will represent ICT Services to a majority of customers, and as such, the post-holder will require good technical skills, and the professionalism and initiative to resolve problems as efficiently as possible. They will be able to work flexibly in a fast-paced working environment, with excellent communication skills and a proven track record of developing productive relationships with a range of key stakeholders.

Good IT skills, attention to detail and experience of working in a multi-disciplinary team will be essential. The ability to manage and plan workload to challenging timescales is necessary. The post holder will operate on an ‘agile’ working basis.

The post holder may be required to work at any establishment at any time throughout the duration of their contract, normally within the location of the CSU
Travel maybe required between NEL CSU sites.

For further details on this role, please refer to the attached job description. Whilst preparing your supporting statement, please pay careful attention to the person specification in order to match each of the essentials and desirables of this role.

No smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Disability confident employer

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Apply online now

Further details / informal visits contact

Karmjit Ghudial
Karmjit.ghudial@nhs.net
07950 101 612

 

 

If you have problems applying, contact

Telephone
0203 688 1965