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Work for us

/Work for us
Work for us 2018-04-11T15:01:09+00:00

It’s our staff that makes us one of the leading CSUs in the country. We are committed to retaining the best people in order to provide an excellent service to our customers. We invest in our staff by offering  excellent pay, benefits, training and career progression .

We currently have a very talented, enthusiastic and driven workforce who deliver innovative, efficient and effective commissioning support. We are a dedicated and innovative organisation, always looking for new talent to join us.

If you’re passionate about making a difference and want to work for an organisation where your experience and contributions are valued, join us at NEL.

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Senior Support Engineer

Band 6

Main area
ICT
Grade
Band 6
Contract
Fixed term
Hours
Full time: 37.5 hours per week
Job ref
884-ICT-442
Employer
NEL
Employer type
NHS
Site
1 Lower Marsh, London SE1 7NT
Town
London
Salary
£29,888- £36,738 Per Annum inclusive
Closing
Today at 23:59

NEL is an ambitious and innovative organisation that provides expert support and advice to NHS and other organisations to assist the delivery of improved health services. We deliver an extensive range of services including contracting, analytics, clinical services and ICT to name a few.

Our clients are based across London, Essex, Kent, Surrey, East Anglia and other parts of England.

We aim to be a trusted advisor and indispensable partner for our customers. We want to be an organisation that is thought of positively by people who work for us and with us and has a clear set of ethics and values that underpin everything we do.

To find out more about us please visit www.nelcsu.nhs.uk


 

We are currently recruiting for the position of Senior Support Engineer to join the ICT Directorate. A Senior Support Engineer is a mobile engineer responsible for direct support of end users. Calls will be generated via the Service Desk, and where remote support is not viable, an engineer visit will be scheduled. Duties will include Incident break / fix support, Service Requests, provide infrastructure support services, including system/server/network installation and support and/or maintenance of clinical, non-clinical and security systems across multiple organisations sites.


The post-holder will deliver Field Service support for NEL CSU customers and within the CSU. As a member of the Field Service team, the role will represent ICT Services to a majority of customers, and as such, the post-holder will require good technical skills, and the professionalism and initiative to resolve problems as efficiently as possible. They will be able to work flexibly in a fast-paced working environment, with excellent communication skills and a proven track record of developing productive relationships with a range of key stakeholders.

Good IT skills, attention to detail and experience of working in a multi-disciplinary team will be essential. The ability to manage and plan workload to challenging timescales is necessary. The post holder will operate on an ‘agile’ working basis.

The post holder may be required to work at any establishment at any time throughout the duration of their contract, normally within the location of the CSU
Travel maybe required between NEL CSU sites.

For further details on this role, please refer to the attached job description. Whilst preparing your supporting statement, please pay careful attention to the person specification in order to match each of the essentials and desirables of this role.

No smoking policyDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

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Further details / informal visits contact

Karmjit Ghudial
Karmjit.ghudial@nhs.net
07950 101 612