Work for us

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Work for us 2018-04-11T15:01:09+00:00

It’s our staff that makes us one of the leading CSUs in the country. We are committed to retaining the best people in order to provide an excellent service to our customers. We invest in our staff by offering  excellent pay, benefits, training and career progression .

We currently have a very talented, enthusiastic and driven workforce who deliver innovative, efficient and effective commissioning support. We are a dedicated and innovative organisation, always looking for new talent to join us.

If you’re passionate about making a difference and want to work for an organisation where your experience and contributions are valued, join us at NEL.

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Problem and Escalations Analysts

NHS AfC: Band 5

Main area
Customer Service
NHS AfC: Band 5
Full time: 37.5 hours per week
Job ref
Employer type
Lower Marsh
£29,888 - £36,738
05/06/2020 23:59

NEL is an ambitious and innovative organisation that provides expert support and advice to NHS and other organisations to assist the delivery of improved health services. We deliver an extensive range of services including contracting, analytics, clinical services and ICT to name a few.

Our clients are based across London, Essex, Kent, Surrey, East Anglia and other parts of England.

We aim to be a trusted advisor and indispensable partner for our customers. We want to be an organisation that is thought of positively by people who work for us and with us and has a clear set of ethics and values that underpin everything we do.

To find out more about us please visit www.nelcsu.nhs.uk


We are currently recruiting for two Problem and Escalations Analysts to join our team.  You will work with our Problem and Escalations Manager to assist in delivering high quality advice and support to our customers.

The successful candidates will manage customer escalations and administer day-to-day Problem Management processes to agreed standards. This will involve liaising  with the relevant internal, 3rd party service suppliers and customer management teams, to conduct investigations into situations where there have been failures to deliver services while providing  clear communication both oral and written to customers regarding their Escalation or Problem.

If successfully shortlisted you will be invited to an interview or an assessment.
At this time we anticipate interviews will be carried out via Microsoft Teams but may be in person.

For further details on this role, please refer to the attached job description.  Please ensure that you pay careful attention to the essentials and desirables of the person specification when completing your supporting statement.

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Further details / informal visits contact

Samuel Parker