Work for us

/Work for us
Work for us 2018-04-11T15:01:09+00:00

It’s our staff that makes us one of the leading CSUs in the country. We are committed to retaining the best people in order to provide an excellent service to our customers. We invest in our staff by offering  excellent pay, benefits, training and career progression .

We currently have a very talented, enthusiastic and driven workforce who deliver innovative, efficient and effective commissioning support. We are a dedicated and innovative organisation, always looking for new talent to join us.

If you’re passionate about making a difference and want to work for an organisation where your experience and contributions are valued, join us at NEL.

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  • This post is only open to internal applicants.

H&J Senior Service Desk Analyst

Band 5

Main area
Band 5
37.5 hours per week
Job ref
Employer type
Beccles House
£24,214 - £30,112 per annum
18/06/2019 23:59

NEL is an ambitious and innovative organisation that provides expert support and advice to NHS and other organisations to assist the delivery of improved health services. We deliver an extensive range of services including contracting, analytics, clinical services and ICT to name a few.

Our clients are based across London, Essex, Kent, Surrey, East Anglia and other parts of England.

We aim to be a trusted advisor and indispensable partner for our customers. We want to be an organisation that is thought of positively by people who work for us and with us and has a clear set of ethics and values that underpin everything we do.

To find out more about us please visit www.nelcsu.nhs.uk


An exciting opportunity have arisen for multiple talented and experienced IT Service Desk Analysts to provide first and second line support to customers via the ICT Service Desk, responding to and investigating a range of incidents, service requests, and general queries and providing expert technical advice on a wide range of systems and technologies.

The Service Desk Analyst will also be responsible for Training new staff and mentoring current staff and supporting the Major Incident process as required.

The Service Desk operation is 24 hours a day, 7 days a week, therefore you will need to be flexible. Staff will be working a shift rota to cover these hours. You will be expected to work 37.5 hours a week during these hours.

For further details on this job, please refer to the JD attached. Please note that you must pay careful attention to the essentials and desirables of the job specification role when preparing your supporting statement.

No smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Disability confident employer

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Further details / informal visits contact

Clare Oldman
0203 816 3512