Work for us

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Work for us 2018-04-11T15:01:09+00:00

It’s our staff that makes us one of the leading CSUs in the country. We are committed to retaining the best people in order to provide an excellent service to our customers. We invest in our staff by offering  excellent pay, benefits, training and career progression .

We currently have a very talented, enthusiastic and driven workforce who deliver innovative, efficient and effective commissioning support. We are a dedicated and innovative organisation, always looking for new talent to join us.

If you’re passionate about making a difference and want to work for an organisation where your experience and contributions are valued, join us at NEL.

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  • This post is only open to internal applicants.

Senior Service Desk Analyst

Band 5

Main area
Band 5
37.5 hours per week
Job ref
Employer type
Kent House
£24,214 - £30,112 per annum
18/06/2019 23:59

NEL is an ambitious and innovative organisation that provides expert support and advice to NHS and other organisations to assist the delivery of improved health services. We deliver an extensive range of services including contracting, analytics, clinical services and ICT to name a few.

Our clients are based across London, Essex, Kent, Surrey, East Anglia and other parts of England.

We aim to be a trusted advisor and indispensable partner for our customers. We want to be an organisation that is thought of positively by people who work for us and with us and has a clear set of ethics and values that underpin everything we do.

To find out more about us please visit www.nelcsu.nhs.uk


An exciting opportunity has arisen for a talented and experienced Senior Service Desk Analyst.


This is a specialist ICT customer service management position with responsibility for delivering IT support services via a multi-channel operation, including telephone, email, web and face to face. 


The Service Desk Analyst will be responsible for end-to-end management of a diverse range of incidents, service requests, problems and major incidents in addition to providing expert technical advice on a wide range of systems and technologies.


The Senior Service Desk Analyst will demonstrate commercial awareness and an innovative approach to service delivery in a rapidly changing environment. Training, mentoring and development of staff is also a core component of this role.


NEL aims to be the market leader in the local provision of high quality and responsive services to our customers enabling clinically led service improvement and increasing the value of their investment decisions. Through the provision of professional and customer focused commissioning support we will deliver value to customers through knowledge, expertise and innovation.  The range of contracts services by NEL will cover all areas of commissioning support tailored to meet individual client requirements.


The Service Desk operation is 24 hours a day, 7 days a week, therefore you will need to be flexible. Staff will be working a shift rota to cover these hours. You will be expected to work 37.5 hours a week during these hours


For further details on this job, please refer to the JD attached. Please note that you must pay careful attention to the essentials and desirables of the job specification role when preparing your supporting statement.

No smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Disability confident employer

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