An exciting opportunity has arisen for a talented and experienced Senior Service Desk Analyst.
This is a specialist ICT customer service management position with responsibility for delivering IT support services via a multi-channel operation, including telephone, email, web and face to face.
The Service Desk Analyst will be responsible for end-to-end management of a diverse range of incidents, service requests, problems and major incidents in addition to providing expert technical advice on a wide range of systems and technologies.
The Senior Service Desk Analyst will demonstrate commercial awareness and an innovative approach to service delivery in a rapidly changing environment. Training, mentoring and development of staff is also a core component of this role.
NEL aims to be the market leader in the local provision of high quality and responsive services to our customers enabling clinically led service improvement and increasing the value of their investment decisions. Through the provision of professional and customer focused commissioning support we will deliver value to customers through knowledge, expertise and innovation. The range of contracts services by NEL will cover all areas of commissioning support tailored to meet individual client requirements.
The Service Desk operation is 24 hours a day, 7 days a week, therefore you will need to be flexible. Staff will be working a shift rota to cover these hours. You will be expected to work 37.5 hours a week during these hours
For further details on this job, please refer to the JD attached. Please note that you must pay careful attention to the essentials and desirables of the job specification role when preparing your supporting statement.
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