Waltham Forest Clinical Commissioning Group is looking for an outstanding individual to join the Quality and Governance team to be the Quality and Patient Experience Officer. Applicants must be able to demonstrate and provide excellent skills in the delivery of the requirements of the post pertaining to clinical quality and patient experience.
The Quality and Patient Experience Officer will ensure that there is an effective system in place to obtain patient experience feedback regarding the provision of health services within the borough of Waltham Forest. The post holder will gather patient experience information, through monitoring and managing GP alerts and complaints as well as monitoring friends and family test scores and other sources of patient experience information for our patients.
The Quality and Patient Experience Officer will provide day to day management and manage GP Alerts; Complaints including ensuring closure of action plans and influencing system changes; updating the CCG quality dashboards; CQC ratings of care homes tracker; producing monthly patient experience and quality reports as well as the quarterly patient experience and care home CQC reports. There is also requirement to support quality assurance within the CCG’s any qualified providers.
The successful candidate will be expected to promote excellence and establish strong working relationships across the health and social care economy, facilitating innovation and quality experience of commissioned services.
The post requires working with a range of different providers, professionals, service users and stakeholders across a range of settings and will need strong communication skills and an ability to analyse information.
This is a full time post based at the CCG offices at Kirkdale House, Leytonstone but will require travel associated with the role to other stakeholder sites and working at other CCG bases.
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For an informal chat/further information please contact Anne Walker via 020 3688 2592 or email@example.com