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Work for us 2018-04-11T15:01:09+00:00

It’s our staff that makes us one of the leading CSUs in the country. We are committed to retaining the best people in order to provide an excellent service to our customers. We invest in our staff by offering  excellent pay, benefits, training and career progression .

We currently have a very talented, enthusiastic and driven workforce who deliver innovative, efficient and effective commissioning support. We are a dedicated and innovative organisation, always looking for new talent to join us.

If you’re passionate about making a difference and want to work for an organisation where your experience and contributions are valued, join us at NEL.

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Quality and Patient Experience Officer

Band 5

Main area
Band 5
37.5 Hours per week
Job ref
Waltham Forest Clinical Commissioning Group
Employer type
Kirkdale House
£26,682 to £34,049 pa excl of HCA
28/03/2019 23:59

Waltham Forest CCG’s mission is to commission and deliver leading edge quality health services which are valued and chosen by our local population. We seek and consider the views of users, patients, carers and the public, and are part of the culture of developing and delivering local healthcare services.


Ensuring the provision of sustainable, safe, responsive and high quality local health services for all residents of Waltham Forest across our diverse community through clinically led, evidence based commissioning and working in conjunction with the population of Waltham Forest and our partners in the Local Authority to see the health of Waltham Forest residents improve.

Specifically we want:

• An increase in life expectancy and reduction in the gap in life expectancy across Waltham Forest;
• The quality of our community services to recommend our ‘care closer to home strategy’;
• Waltham Forest residents to be passionate about their own health; and
• Waltham Forest to be known as the place where evidence meets the needs of the patient.


• Putting patients first
• Transparency and openness
• Fairness
• Being evidence and quality driven
• Maximise population benefit
• Maximise value for money
• Collaboration and engagement

Waltham Forest Clinical Commissioning Group is looking for an outstanding individual to join the Quality and Governance team to be the Quality and Patient Experience Officer. Applicants must be able to demonstrate and provide excellent skills in the delivery of the requirements of the post pertaining to clinical quality and patient experience.

The Quality and Patient Experience Officer will ensure that there is an effective system in place to obtain patient experience feedback regarding the provision of health services within the borough of Waltham Forest.  The post holder will gather patient experience information, through monitoring and managing GP alerts and complaints as well as monitoring friends and family test scores and other sources of patient experience information for our patients.

The Quality and Patient Experience Officer will provide day to day management and manage GP Alerts; Complaints including ensuring closure of action plans and influencing system changes; updating the CCG quality dashboards; CQC ratings of care homes tracker; producing monthly patient experience and quality reports as well as the quarterly patient experience and care home CQC reports.  There is also requirement to support quality assurance within the CCG’s any qualified providers.

The successful candidate will be expected to promote excellence and establish strong working relationships across the health and social care economy, facilitating innovation and quality experience of commissioned services.

The post requires working with a range of different providers, professionals, service users and stakeholders across a range of settings and will need strong communication skills and an ability to analyse information.

This is a full time post based at the CCG offices at Kirkdale House, Leytonstone but will require travel associated with the role to other stakeholder sites and working at other CCG bases.


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Further details / informal visits contact

For an informal chat/further information please contact Anne Walker via 020 3688 2592 or anne.walker25@nhs.net